Get help
Tell us what you were trying to do and we’ll help you find the next step.
On this page
contact the team#
Email support@puffle.ai. Use the email associated with your Puffle account when the issue involves account access or workspace data.
help us understand the problem#
Include:
- What you were trying to accomplish.
- The workspace name and relevant plugin or feature.
- What you expected and what happened instead.
- The visible error, plus the approximate time and timezone.
- Steps that reproduce the problem, if you know them.
For automations, include the automation name and run time. For a purchase, include the purchase date or receipt reference.
keep sensitive information out#
Do not send passwords, API keys, OAuth secrets, payment card details, or live webhook URLs. Remove unrelated customer data from screenshots. We can ask for specific diagnostic information if it is needed.
try a guide first#
General troubleshooting covers tasks, models, and computers. Connection troubleshooting covers sign-in, keys, and missing accounts.
For deletion or data requests, describe the workspace and the request. See Data and access for the distinction between disconnecting an account and removing previously processed information.