Troubleshooting
Find the next step when a task, account, or result needs attention.
On this page
a task will not start#
Check the workspace, selected model, connection status, and any balance notice. If the model account needs attention, follow the reconnect or model-selection controls shown in the app.
puffle cannot find something#
Check whether the information is in a connected service, a drive, or the Wiki. Confirm the resource name and the account that can access it. A file upload does not automatically add all its contents to searchable memory.
a tool is blocked#
Open the service in Plugins and inspect its account and Tool permissions. A personal rule and a workspace rule apply to different scopes. Ask an admin to review shared settings when needed.
Use Connection troubleshooting for a sign-in failure or missing plugin account.
the computer is idle or unavailable#
An idle Computer pane may require an explicit wake. A computer that is disabled for the workspace cannot be enabled by changing a prompt. Check The session computer for lifecycle details.
an automation did not produce the expected result#
Inspect its status, trigger, timezone, and run history. Confirm the action includes delivery if you expected an email or Slack message.
still need help?#
Contact support with what you tried, the visible error, and when it happened. Check the destination before repeating an action that might already have completed.